Frequently Asked Questions

The Minimum Drivers Age is 20 years of age. The driver must have a full licence and hold the current class of licence for the vehicle you wish to hire.

Yes. We can arrange pick up and drop off to hotels and motels locally. We would appreciate it very much if some advance notice could be provided.

Yes. Subject to prior agreement and arrangement. For after-hour pick-ups, we require to be told in advance the time you would like to picked or dropped. This should be at least 24 hours prior to pick-up. We do not charge an additional administration fee for after-hour arrangements, however airport parking charges may apply for drop offs.

Definitely not. When you pick up your rental car, you can add as many drivers to the rental agreement without incurring any additional charges. We prefer to give our customers the option of sharing the driving.

Yes. U-Drive Uganda accepts both Visa and MasterCard. Due to high commission charges, a 5% surcharge applies on payments via Visa and MasterCard’s. We always encourage payments in cash upon taking the car and if you are to pay by Credit Card, we require a payment at least 4 days before the pickup date.

Yes. Vehicles can be taken outside Uganda and this should be communicated to us upon booking so that we can advise with the rate of driving outside Uganda.

Subject to vehicle availability, you can call us on +256 772 254 571 to have an extension authorized.

Our standard vehicles (cars) all feature both petrol engines and diesel-powered engines.

Yes. We work 24 hours / 7 Days. Just call us or email us for a car.

Yes. We will charge a fee if the vehicle is returned filthy and/ or if rubbish is left behind.

Yes. We offer one-way rentals within and outside Uganda. However there are minimum hire periods and relocation fees will apply.

If you return your vehicle earlier than expected then no refund applies. We require at least 48-hours’ notice of cancellation

All rates are based on a 24 hour day charge, so the charge would be 2 days.

No. We do not include fuel within the rental fee.

The driver of the vehicle will need to provide their current Drivers Licence (Full) relevant to the class of vehicle they are hiring as well as a passport / National Identification.

If there are additional drivers we will also need the details of their licences.

Please contact us straight away, so we can advise how we can assist you. We are available by phone in an emergency 24 hours.

Yes. However if your Driver’s Licence is not printed in English, you will need to arrange for an International Drivers Licence.

You must be over 20 years of age to hire a rental car in Uganda.

Please feel free to contact us if you have any more questions or enquiries about our rental service, and we will do our best to answer them

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